Frequently Asked Questions
Help & FAQs
Everything you need to know about Park Coffee
Our coffee, delivery, subscriptions, wholesale and our coffee shops in West Sussex. Can't find your answer? Email info@park-coffee.co.uk.
About Park Coffee
Who are Park Coffee?
Park Coffee is a specialty coffee roaster and coffee shop group based in West Sussex. We source, roast, grind and package all our coffee in-house, and run coffee shops in Rustington, Petworth and near Midhurst.
Do you roast your own coffee?
Yes. We roast everything in-house on a Bellwether roaster, a fully electric roaster that lets us roast in small batches with precise control over every profile.
Where are your coffee shops and when are they open?
We have three coffee shops in West Sussex – in Rustington, Petworth and near Midhurst. Addresses and opening hours are below.
Park Coffee Rustington
126A The Street, Rustington, BN16 3DA
Mon–Fri8am–4pm
Sat9am–4pm
Sun10am–3pm
Park & Co Specialty Coffee Supply
Yeomans, East Street, Petworth, GU28 0AB
Mon–Fri8am–4pm
Sat9am–4pm
Sun10am–3pm
The Stables by Park & Co
Severals Road, Midhurst, GU29 0LR
Wed–Fri8am–1pm
Sat–Sun9am–1pm
Mon–TueClosed
Our coffee
What coffee do you sell?
We roast house blends, including our Park House Blend (chocolate, hazelnut and candied fruit), plus rotating single origins from countries such as Colombia, Brazil, Ethiopia, Guatemala and Uganda. See the full range on our coffee page.
Do you sell decaf?
Yes – our South Downs Decaf Blend is available in all the same sizes and grinds as our other coffees.
Can you grind the coffee for me?
Yes. Choose whole beans, or ground for espresso, filter, AeroPress or cafetière (French press) when you order.
What sizes are available?
Our coffees come in 250g, 1kg and 5kg bags.
How should I store my coffee?
Keep it sealed in its bag in a cool, dark cupboard – not the fridge. Whole beans stay fresh longer than ground coffee, so grind just before brewing if you can.
Delivery & collection
Do you deliver across the UK?
Yes, we deliver anywhere in the UK by Royal Mail.
Is delivery free?
UK delivery is free on orders of £20 or more, sent by Royal Mail Tracked 48.
When will my order be sent?
We ship online orders on Tuesdays and Thursdays so your coffee arrives as fresh as possible. Royal Mail 1st Class aims to deliver in 1–2 days and 2nd Class in 2–3 days.
Can I collect my order in store?
Yes. Choose store collection at checkout and we'll let you know when your order is ready to collect during shop opening hours.
Coffee subscriptions
How does the coffee subscription work?
Pick any coffee, size and grind, then choose how often you'd like it delivered. Your subscription renews automatically, and you can skip a delivery or cancel at any time.
How much do I save with a subscription?
10% off monthly deliveries, 15% off every two weeks, and 20% off weekly deliveries.
Can I pause or cancel my subscription?
Yes – you can skip a delivery or cancel at any time.
Wholesale
Do you supply coffee to cafés and businesses?
Yes. We supply wholesale coffee to cafés, restaurants, offices and shops across Sussex, Surrey, Hampshire and London, roasted fresh to order.
Can you supply and install coffee machines?
Yes. We're partners of Victoria Arduino and Sanremo and can provide commercial espresso machines with finance options, professional installation and ongoing support.
Do you offer barista training?
Yes – barista training, brewing guidance and ongoing support are part of our wholesale partnerships.
How do I set up a wholesale account?
Get in touch through our wholesale page or email info@park-coffee.co.uk and we'll put together a package for your business.
Orders & returns
Can I return coffee?
Because coffee is perishable, we can't accept returns on coffee. Unused non-coffee items can be returned within 30 days in their original packaging.
What if my order arrives damaged or wrong?
Email info@park-coffee.co.uk with photos and your order number and we'll send a replacement or refund, including any shipping costs.
